Frequently Asked Questions

Everything you need to know about DJI products and services.

What is the standard shipping time for DJI orders?

Most orders are processed within 1-2 business days. Standard shipping within the continental USA typically takes 3-7 business days depending on your location.

What is your return policy for drones and gimbals?

We offer a 14-calendar day return policy from the date you receive the product. The item must be in its original packaging and in new or like-new condition to qualify for a full refund.

Do DJI products come with a manufacturer warranty?

Yes, all new DJI products come with a limited warranty covering manufacturing defects. The duration varies by component, typically ranging from 6 to 12 months.

Can I purchase DJI Care Refresh after my drone is activated?

DJI Care Refresh can be bound to your product if it is new and unactivated, or activated within the last 48 hours. For older units, video verification is required.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm for eligible purchases.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.