Returns & Exchanges

At DJI USA, we stand behind the quality of our drones and imaging technology; if you are not completely satisfied, you can return your product within 14 days of delivery for a full refund or exchange. Items must be in new condition with all original packaging and accessories to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Log in to your DJI account, navigate to 'My Orders', and select the 'Return/Refund' option to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your device in its original box, ensuring all propellers, batteries, controllers, and cables are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location for secure transport to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition and deactivate any bound accounts, your refund will be processed to the original payment method within 7-10 business days.